Refund policy

At The Keepsake Co., each magnet is custom-made with your unique memories, which means all sales are final. We do not offer refunds or returns on personalized orders.

That said, your satisfaction matters deeply to us. If you receive your order and are truly not satisfied due to an error in printing, quality, or craftsmanship, please reach out to us within 14 days of receiving your order. We’ll gladly work with you to make it right — whether that means a replacement or another solution.

Thank you for supporting our small business and trusting us to help hold your story.